Home >> Help >> Error message whilst creating short-link

If there is a problem with a web page at the time when you try and create a short link you may receive an error message. The page needs to be accessible when the link is being created or the process will fail. During short link creation, our system quickly accesses the URL to ensure the content is live. At this stage, we also check for potentially harmful content.

If our system is unable to access the content that you are trying to create a short link for, the process will fail. This is by design because we do not want to enable links to content that is not available. All content needs to be live at the time you are creating your short link.

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